At MB99, member safety and well-being are our top priority. We provide self-control tools, proactive support, and help resources so your gaming experience remains enjoyable and within your control.
Every tool is designed to give you full control over your own gaming experience.
Set the maximum deposit amount allowed within a daily, weekly, or monthly period. This limit helps you manage your gaming budget more responsibly and avoid unplanned spending.
Set a time limit for each of your playing sessions. When the time limit is reached, the mb99 system will send an automatic reminder for you to take a break and reassess your situation before continuing.
Set the maximum loss amount you are willing to accept within a given period. Once this limit is reached, your account will be temporarily blocked from placing new bets to protect your balance.
Choose to take a short break from the platform for 24 hours, 7 days, or 30 days. During the break period, you will not be able to login or place any bets. This option can be activated at any time.
If you feel that gaming is starting to have a negative impact on your life, you can apply for permanent self-exclusion or for a longer period. Your account will be fully suspended.
You can choose to opt out of all promotional notifications, bonus offers, or marketing messages that may encourage you to play more than planned. Full control is in your hands.
mb99 Reminder: Online gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship. If you feel that gaming is starting to affect your daily life, please use our self-control tools or contact our support team immediately.
Mb99 believes every member deserves a safe, controlled, and enjoyable gaming experience. Responsible gaming is more than a slogan — it is at the core of how we operate and how we have designed this platform from day one.
We understand that a small number of players may find it difficult to manage their gaming habits. As such, MB99 takes a proactive approach by providing easy-to-use self-control tools, clear information resources, and support available at any time.
The core principles underpinning mb99's responsible gaming approach are:
We continuously monitor member gaming patterns collectively and will reach out to members who show early signs of a gambling problem. This is not to pass judgment, but solely to ensure your well-being.
Recognising the early signs of a gambling problem is the most important first step. Many people do not realise their gaming habits have become problematic until the situation turns serious. Here are some warning signs to watch out for in yourself:
If you identify two or more of the above signs in yourself, we encourage you to take self-control measures or seek professional help immediately. There is no shame in asking for help — it is a sign of strength, not weakness.
All self-control tools at mb99 are accessible directly through your account settings after logging in. We have designed these tools to be easy to find and use — no need to contact support or wait for approval for most limits.
Takes effect immediately upon setting. A 72-hour waiting period applies to increase limits.
Alerts are displayed when a limit is close to being reached. Sessions are terminated automatically.
Betting is blocked once the loss limit is reached. Resets at the start of a new period.
Takes effect immediately. Cannot be cancelled before the selected period ends.
Self-exclusion is the most drastic and most effective option for members who feel they need to stop playing entirely for an extended period. Unlike a regular break, self-exclusion is a more serious commitment and cannot be easily cancelled.
Mb99 offers two types of self-exclusion:
During the self-exclusion period:
To apply for self-exclusion, please contact the MB99 support team via live chat or email. Requests will be processed within 24 working hours and you will receive written confirmation.
Important: Self-exclusion is a step that cannot be easily reversed. We encourage you to speak with a family member or counsellor before making this decision, so that you have the support you need throughout the recovery process.
Mb99 takes seriously its responsibility to ensure this platform is only used by individuals aged 18 and above. Online gambling is an activity restricted to adults only, and we have multiple layers of protection in place to prevent access by underage users.
Protection measures we have in place:
Advice for parents and guardians:
If you share a device with children, we recommend using parental control software to block access to gambling websites. Ensure your MB99 account password and login details are not accessible to minors. If you suspect that someone underage has accessed or registered at MB99, please contact our support team immediately.
Mb99 is here to support any member who needs help with responsible gaming. You do not have to face these challenges alone — our team is trained to provide the guidance and support you need, without judgment.
Ways to get help from MB99:
In addition to support from mb99, we encourage members who need professional help to reach out to relevant organisations in Malaysia. Trained counsellors can help you understand and overcome gambling dependency more effectively through structured therapy and support programmes.
Reminder: All discussions with the mb99 support team regarding responsible gaming are completely confidential. Any information you share will not be disclosed to any third party without your consent.
Ask yourself these questions honestly. Your answers are for your eyes only.
If you answered "Often", "Yes", or "Always" to any of the questions above, consider using our self-control tools or speaking with the MB99 support team.
View More FAQsRegister as an MB99 member today and enjoy a fun entertainment experience with peace of mind — self-control tools are ready for you from day one.