MB99 Privacy Policy – Member Personal Data Protection

Mb99 collects various types of information from members to enable the platform to operate safely, efficiently and in compliance with regulatory requirements. Collected information is divided into two main categories:

Information you provide directly:

• Full name, date of birth and identity card or passport number during registration and the KYC process.
• Email address and phone number for communication and account verification purposes.
• Residential address for identity verification requirements.
• Bank account or e-wallet information relating to deposit and withdrawal transactions.
• Copies of identity documents when required for KYC compliance.

Information collected automatically:

• IP address, browser type, and device information used to access the platform.
• Session log data including login time, logout time, and in-platform activity.
• Betting history and financial transactions for accounting and compliance purposes.
• Cookie data and tracking technologies that help enhance the user experience.
• Geolocation information at the country or regional level for regulatory compliance purposes.

Mb99 uses collected information solely for legitimate and transparent purposes. We do not use your data for any purpose not stated in this Privacy Policy without your prior consent.

Collected information is used for the following purposes:

• Account operations: Creating and managing member accounts, verifying identity and enabling secure login.
• Transaction processing: Processing deposits, withdrawals and all financial transactions accurately and securely.
• Legal compliance: Fulfilling compliance obligations including Anti-Money Laundering (AML) and identity verification (KYC).
• Platform security: Detecting and preventing fraud, account abuse and suspicious activity.
• Service Improvements: Analysing usage patterns to improve the user experience and platform performance.
• Communication: Sending important notifications related to accounts, transactions and platform updates.
• Responsible gaming: Monitoring gaming patterns to identify members who may need responsible gaming support.

Mb99 does not sell, rent or disclose member personal data to third parties for marketing purposes. However, there are certain situations where sharing information is necessary and legally permissible:

• Payment service providers: Information required to process transactions is shared with payment gateway providers who have undergone strict security screening.
• Game Software Providers: Minimum technical data required to run games is shared with mb99's licensed game providers.
• Compliance and regulatory body: mb99 fully complies with information requests from authorities with valid legal jurisdiction.
• Fraud Assessment Services: Technical information is shared with third-party fraud detection systems to protect the security of the platform and its members.

All third parties receiving data from mb99 are bound by strict confidentiality agreements and may only use that information for permitted purposes. MB99 conducts regular reviews of all third-party partners to ensure compliance with this privacy policy.

Protecting member personal data is a top priority at mb99. We implement comprehensive technical and organisational security measures to safeguard your information against unauthorised access, loss or accidental disclosure.

The security measures we practise include:

• Data encryption in transit: All communications between your browser and mb99 servers use the latest TLS/SSL protocol with 256-bit encryption.
• Data encryption at rest: Sensitive data such as passwords and financial information is stored in encrypted form using industry-standard encryption algorithms.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an added layer of security during login.
• Internal access controls: Access to member data by MB99 staff is restricted on a need-to-know basis only.
• Regular Security Audits: mb99 undergoes independent security assessments on a regular basis to identify and address any vulnerabilities.
• 24/7 Monitoring: An automated monitoring system operates around the clock to detect any suspicious activity or intrusion attempts.

While MB99 takes all reasonable steps to protect your data, no security system is entirely foolproof. In the event of any data breach affecting members' rights and freedoms, MB99 will take immediate action and notify affected members in accordance with applicable legal requirements.

Mb99 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance and ensure the security of your login session.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Functional cookies: Saving your preferences such as language and display settings to provide a more personalised experience.
• Analytical cookies: Helping us understand how members use the platform so we can continuously improve it. This data is collected in aggregate and does not identify individuals.
• Security cookies: Used to detect suspicious login attempts and protect your account from unauthorized access.

You can manage cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of the mb99 platform. Continued use of the platform after the cookie notice is displayed is considered your consent to the stated use of cookies.

Mb99 recognises and respects your rights regarding personal data. As an mb99 member, you have the following rights, which you may exercise at any time:

To exercise any of the above rights, please contact the mb99 support team. We will process your request within a reasonable timeframe and notify you of the action taken. In some cases, we may need to verify your identity before processing data-related requests.

Mb99 retains member personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

Once the retention period expires, personal data will be securely deleted or anonymised. Anonymised data may be retained for analytical purposes as it can no longer identify any individual.

Mb99 reserves the right to update this Privacy Policy from time to time in line with changes to laws, technology or business operations. All changes take effect immediately upon publication on the platform.

When significant changes are made to this policy, MB99 will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notifications within the mb99 platform during member login.
• Sending notifications via registered email for changes that significantly affect your privacy rights.

We encourage you to review this Privacy Policy periodically. Continued use of the mb99 platform after changes take effect indicates your acceptance of the updated policy. If you do not agree with any changes, please discontinue use of the platform and contact us for further options.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by MB99, our team is available to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Support email: [email protected]
• Live chat: Available on the mb99 platform after login.
• FAQ Section: Visit FAQ page us for answers to frequently asked questions.

For official requests relating to personal data such as access, correction, or deletion, please contact us via email stating the type of request and your account information to expedite processing.